A call center is only as strong as its people. That’s why we don’t just hire agents, we train them to be the best. At Mariposa Call Centre, our training and quality assessment programs ensure that every conversation meets the highest standards of efficiency, professionalism, and customer satisfaction.
Every agent goes through rigorous training tailored to your business needs, covering customer service, sales techniques, compliance, and brand messaging.
We track key performance indicators (KPIs), response times, and resolution rates, ensuring consistent improvement and accountability.
Every interaction is monitored and assessed, allowing us to fine-tune agent performance, improve scripts, and enhance customer satisfaction.
Agents receive on-the-spot feedback and coaching, ensuring continuous growth and top-tier service delivery.
Well-trained agents = better customer experiences
Ongoing quality control ensures every call meets expectations
Your brand messaging stays consistent across every interaction
Fewer escalations, faster resolutions, and happier customers
With Mariposa’s expert training and quality assessment, your customers get professional, knowledgeable, and efficient service every time.
